The offices of Dagenhart and Associates have continued to primarily conduct virtual, or Telehealth, appointments only. However, we have begun limited in-person appointments. In-person appointments are based on clinical need and are on a case-by-case basis. In-person appointments are based on a conversation between you and your provider to determine best clinical outcomes for your care. As well as the safety of our clients and staff. In-person availability is also limited to our provider's time in the office as not all providers are in the office daily. Every effort is made to limit any overlap of in-person appointments and minimize the number of clients in the waiting room at any given moment. Per Center for Disease Control (CDC) recommendations, we are limiting the number of individuals in our offices to minimize the potential for exposure to our staff and our clients. If you have an in-person appointment, please be aware that Dagenhart and Associates requires a temperature screening and face-masks to be worn during your entire office visit. If you need a mask, one will be made available to you upon entering the waiting room. Any changes in CDC guidelines, changes in COVID-19 numbers, or if any other health concerns arise, Dagenhart and Associates may require that we return to 100% Telehealth services.
If there is a reason you need to come to the office, please call first for a window of time that office staff will be available to meet you.
We also ask that anyone feeling sick or experiencing symptoms of phsyical illness of any kind to please refrain from entering our offices. If you are ill or have been exposed to COVID-19 or Flu and have an in-person appointment, please notify our office immediately to reschedule or arrange for a Telehealth appointment.
Administrative and Support Staff will be available from 8:00am - 6:30pm Monday thru Thursday and 8:00am - 5:00pm on Fridays via telephone at 240-575-9688. If you are unable to reach a staff member during those hours, please leave your name, phone number, and the best time to reach you, and someone will return your call within 1 business day. As always, if this is an emergency, please call 911, 988, 211 or go to the nearest emergency department.
If you have not already received information regarding our Telehealth services please contact the office to receive additional information regarding the process and set up procedures.
NOTE: Most healthcare plans provide coverage for telehealth just like in-office therapy. While this is often at your regular copay, coinsurance and/or deductible, there are some variations depending on your specific policy. If you are not sure about your benefits, please contact our billing department for additional information and/or your insurance provider. If you run into any coverage issues, we are happy to work with you on payment options.
At Dagenhart and Associates, we strive to deliver the best care to our patients while protecting the health and safety of the community, our patients, and our staff.
We want to thank all of our patients and staff for working together as we have tranistioned to alternate treatment platforms (i.e. Telehealth). We hope this process has been as smooth as possible. We thank you for your patience and understanding.
We will continue to use every effort to deliver uninterrupted services and care to all our patients. As always, we are here to answer any questions you may have.
We can be reached at 240-575-9688.
We know that Telehealth can bring up understandable questions and concerns. Below is information to help answer some of your questions and what to expect with our Telehealth services. Of course, if you have additional questions not answered here please contact our office at 240-575-9688 and our staff will be happy to assist you.
Is it confidential?
Yes. Our providers maintain strict confidentiality standards for your protection. We use a HIPAA-compliant secure video software to make online therapy convenient and confidential. This means your appointments are real time, 2-way video, and cannot be recorded. During this time of social distancing, our providers are exclusively providing counseling via video from the office, or from areas of their home that have privacy.
Will it be covered by my insurance?
Most healthcare plans provide coverage for telehealth just like in-office therapy. While this is often at your regular copay, coinsurance and/or deductible, there are some variations depending on your specific policy. If you are not sure about your benefits, please contact our billing department for additional information and/or your insurance provider. If you run into any coverage issues, we are happy to work with you on payment options.
What do you need to do?
All you need is a comfortable private space, internet connection and a smart phone, tablet, laptop or personal computer. When your appointment is scheduled, a secure video link is created for your appointment and sent to you via email. When it’s time for your scheduled appointment, simply click the link and you will be connected to a virtual waiting room until your provider also connects.
How long will you continue doing Telehealth?
There is no current time frame for how long we will continue Telehealth services. As we assess the ever changing climate of our health care services, we will most likely continue to provide such services even after it is safe to return to the office. We are currently working on a hybrid model of face-to-face and Telehealth in the future. For now, connecting with your provider via virtual appointments is an easy way to get started with your care — or to avoid disrupting your care — and to receive consistent support toward your goals.
Has Telehealth been proven to be effective?
Yes. There have been numerous studies conducted showing that telehealth is just as effective as in-person counseling.
“There is substantial evidence of the effectiveness of telepsychiatry and research has found satisfaction to be high among patients, psychiatrists and other professionals. Telepsychiatry is equivalent to in-person care in diagnostic accuracy, treatment effectiveness, quality of care and patient satisfaction. Patient privacy and confidentiality are equivalent to in-person care.”