The offices of Dagenhart and Associates will be open; however, all appointments will continue to be conducted through our Telehealth services. No face-to-face, or in office appointments are currently being performed. If there is a reason you need to come to the office, please call first for a window of time that office staff will be available to meet you. If you have not already received information regarding our Telehealth services please contact the office to receive additional information regarding the process and set up procedures.
We are fortunate to provide ongoing support to our community during these difficult times. At Dagenhart and Associates, we strive to deliver the best care to our patients while protecting the health and safety of the community, our patients, and our staff. Therefore, all appointments will continue to be conducted through our Telehealth services. We are continuing to assess the situation based on the most recent CDC, Federal, and local guidelines provided.
COMMON QUESTIONS ABOUT TELEHEALTH (FAQ’s)
We know that Telehealth can bring up understandable questions and concerns. Below is information to help answer some of your questions and what to expect with our Telehealth services. Of course, if you have additional questions not answered here please contact our office at 240-575-9688 and our staff will be happy to assist you.
Is it confidential?
Yes. Our providers maintain strict confidentiality standards for your protection. We use a HIPAA-compliant secure video software to make online therapy convenient and confidential. This means your appointments are real time, 2-way video, and cannot be recorded. During this time of social distancing, our providers are exclusively providing counseling via video from the office, or from areas of their home that have privacy.
Will it be covered by my insurance?
Most healthcare plans provide coverage for telehealth just like in-office therapy. While this is often at your regular copay, coinsurance and/or deductible, there are some variations depending on your specific policy. If you are not sure about your benefits, please contact our billing department for additional information and/or your insurance provider. If you run into any coverage issues, we are happy to work with you on payment options.
What do you need to do?
All you need is a comfortable private space, internet connection and a smart phone, tablet, laptop or personal computer. When your appointment is scheduled, a secure video link is created for your appointment and sent to you via email. When it’s time for your scheduled appointment, simply click the link and you will be connected to a virtual waiting room until your provider also connects.
How long will you continue doing Telehealth?
There is no current time frame for how long we will continue Telehealth services. As we assess the ever changing climate of our health care services, we will most likely continue to provide such services even after it is safe to return to the office. We are currently working on a hybrid model of face-to-face and Telehealth in the future. For now, connecting with your provider via virtual appointments is an easy way to get started with your care — or to avoid disrupting your care — and to receive consistent support toward your goals.
Has Telehealth been proven to be effective?
Yes. There have been numerous studies conducted showing that telehealth is just as effective as in-person counseling.
“There is substantial evidence of the effectiveness of telepsychiatry and research has found satisfaction to be high among patients, psychiatrists and other professionals. Telepsychiatry is equivalent to in-person care in diagnostic accuracy, treatment effectiveness, quality of care and patient satisfaction. Patient privacy and confidentiality are equivalent to in-person care.”